Store policies

Return policy and process

What can be returned

• Unopened products: may be returned within 14 days of delivery, in the original sealed packaging, unused and in resalable condition.
• Defective or damaged products: must be reported within 7 days of delivery. We will replace the item or issue a refund.
• Wrong items: if we sent the wrong product or quantity, please contact us within 7 days of delivery and we will correct it at no cost to you.

What cannot be returned

• Opened, used, or unsealed products that are not defective.
• Lubricants, cleaners, and other consumables once opened.
• Products damaged by misuse, improper cleaning, or incompatible lubricants.
• Items returned without prior authorization.
• Special orders placed for you with our supplier, unless defective.

How to return a product

1. Contact us by phone with your name, order details, the model number of the item, and the reason for the return. For defective, damaged, or wrong items, please include clear photos.
2. Wait for approval. We will review your request within 2 business days and send you return instructions. Returns sent without approval may be refused.
3. Send the item to the address in our approval message, well packed, with a note that includes your name and order details. We recommend using a trackable shipping method.
4. Inspection. We inspect returned items within 3 business days of receiving them and let you know the result.

Return shipping

If the return is due to our error (defective, damaged, or wrong item), we cover the return shipping cost. For all other approved returns, the customer pays return shipping, and original shipping charges are not refunded.

Wholesale orders

Wholesale customers must inspect orders on arrival and report missing, damaged, or defective items within 7 days of delivery. Returns of unopened wholesale products for reasons other than our error must be approved in advance and may be subject to a restocking fee, which we will tell you before you send the items.

Refund and dispute policy

Refunds

• Once a return is received and approved, we issue the refund to the original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.
• Refunds cover the price paid for the returned products. Shipping charges are refunded only when the return is due to our error.
• For defective or wrong items, you may choose a replacement instead of a refund, subject to availability.
• If an approved refund is not received within 15 business days, please contact us so we can look into it.

Disputes

If you have a problem with an order or a charge, please contact us first. Most issues can be resolved quickly and directly.

1. Contact us by phone with your name, order details, and a description of the problem.
2. We will reply within 2 business days and work with you to reach a fair solution, such as a replacement, a refund, or a store credit.
3. Most disputes are resolved within 10 business days of your first contact.

We ask that you contact us before opening a dispute or chargeback with your bank or card issuer. If a chargeback is filed, we will respond to the card issuer with the order records, communications, and shipping and delivery information related to the order.

Cancellation policy

• Before shipping: you may cancel your order at no cost any time before it ships. Contact us as soon as possible by phone. If you already paid, you will receive a full refund to your original payment method within 5 business days.
• After shipping: orders that have already shipped cannot be cancelled. Once you receive the order, the return policy above applies.
• Special orders: items we order from our supplier specifically for you cannot be cancelled once the supplier order has been placed. We will let you know when an item is a special order before you confirm.
• Changes to an order: you may change products or quantities before your order ships. Contact us and we will update your order and total.
• Cancellations by us: we may cancel an order if a product is out of stock, if there is a pricing error, or if we cannot verify that the buyer is 18 or older. In that case, we will contact you and issue a full refund of any amount paid.